Charlotte Naturals Ltd

Charlotte Naturals Ltd - Information

About Us

Charlotte Naturals Ltd - are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Charlotte Naturals Ltd -
106 Byres Road Glasgow G12 8TB United Kingdom
Email: enquiries@charlottenaturals.co.uk
Company Number SC253468

Registered Office:
CHARLOTTE NATURALS LTD.
ABERCORN HOUSE
79 RENFREW ROAD
PAISLEY
PA3 4DA

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment through PROTX transaction services and accept Maestro, Visa and Mastercard.

Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

NOTE:
All dietary supplement information is for educational purposes only and should not be regarded as a substitute for professional medical advice. If you have a health problem you should consult your doctor before taking any health supplement. Do not use if you are pregnant, breastfeeding, or are allergic to any of the ingredients.

Shipping And Handling

We make every effort to despatch within 48 hours of order placement. Unless we state otherwise, i.e. the product is out of stock, we guarantee your products are delivered within 28 days from order acceptance. However, we endeavour to deliver your order within seven working days. The despatch weight of the order will dictate the method of delivery.

Parcels over 1.5kg will be delivered by courier service and will require a signature upon receipt. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT stands for value added tax, which is charged on goods sold by charlottenaturals.co.uk within the European Union (EU). In accordance with the laws governing members of the European Union, charlottenaturals.co.uk is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.

The "Our Price" amounts displayed for goods sold by charlottenaturals.co.uk are inclusive of UK VAT.

The UK VAT rate on products delivered to the UK is 17.5%.

Credit Card Security

Charlottenaturals.co.uk uses PROTX transaction services to process credit card payments, they encrypt all information you input using 128 bit encryption. No credit card information is stored or collected by Charlotte Naturals Ltd.

Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)141 339 5577 (International +44 (0)141 339 5577) or fax us on +44 (0)141 339 5577 or write to us at 106 Byres Road Glasgow G12 8TB United Kingdom

Privacy Policy

Charlotte Naturals Ltd - do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We offer a 14 day no quibble money back guarantee on all products bought on the site. All we ask, is all product you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund you payment within 7 days where possible but please allow up to 30 days in all cases. All refunds exclude original postage costs.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

Shopping Basket

Site Highlights

Discover:
Omega Oil/EFAs
Phyto Soya
Menopause Relief
Energy & Vitality

More to Explore

Advanced Search
Security Information
Contact Us
Tell a Friend
Shopping Links

Charlotte Newsletter
Help

Store Sections